At hugebuttplug.co.uk (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what personal data we collect, how we use it, how we share it, and the choices and rights you may have depending on where you live.
1) Personal Data We Collect
We may collect personal data when you visit our site, create an account, place an order, contact customer support, or interact with our marketing. This may include:
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Account information (such as name, email address, login details)
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Order and transaction information (such as order history, items purchased, payment status)
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Shipping and billing details (such as addresses and contact details required for delivery)
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Customer support and communications (such as messages you send us and your communication preferences)
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Device and usage data (such as IP address, browser type, pages viewed, and interactions), collected through cookies and similar technologies
2) How We Use Your Personal Data
We use your personal data to:
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Process and fulfill orders (payment processing, shipping, returns, customer support)
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Provide account functionality (login, order tracking, saved addresses)
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Communicate with you about orders, service updates, and support requests
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Improve and maintain our site (performance, troubleshooting, analytics)
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Send marketing communications where permitted and based on your choices (email/SMS)
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Support advertising and measurement where you consent to marketing cookies (see Cookies section below)
3) How We Share Personal Data
We do not sell your personal data.
We may share personal data with trusted service providers only as needed to operate our business and fulfill your orders, such as:
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Payment processing: Shopify Payments, PayPal (secure, encrypted processing)
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Shipping and delivery: carriers such as USPS, UPS, FedEx (typically address and delivery details only)
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Email marketing: tools such as Klaviyo, Mailchimp (you can unsubscribe at any time)
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Analytics: Google Analytics (used to understand site usage and improve performance)
These partners process personal data under their own privacy policies and are generally required to protect your data and use it only for providing services to us.
4) Cookies & Tracking Technologies
We use cookies and similar technologies to provide core site functionality and to improve your shopping experience. Cookie categories may include:
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Essential Cookies (Always Active)
Required for the website to function (shopping cart, checkout, account login, security). -
Analytics Cookies (Optional)
Help us understand how visitors use our site to improve performance and user experience. -
Marketing Cookies (Optional)
Used to show you more relevant ads and to measure advertising performance.
You can manage cookies through your browser settings and, where available, our cookie banner/preferences tools. Disabling certain cookies may affect how the site functions.
5) Your Privacy Choices & Rights (Location-Dependent)
Depending on your location, you may have rights regarding your personal data, including:
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Right to Access: request a copy of the personal data we hold about you
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Right to Correction: request correction of inaccurate or incomplete personal data
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Right to Deletion: request deletion of your personal data, subject to legal exceptions (e.g., records required for tax, accounting, fraud prevention, or warranty/returns)
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Right to Opt-Out:
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Email marketing: unsubscribe using the link in any marketing email
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SMS marketing: reply STOP to any marketing text message
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Targeted advertising: adjust cookie preferences and/or browser settings
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Right to Data Portability: request your data in a structured, commonly used format where applicable
6) Do Not Sell My Personal Information
We do not sell your personal information. We do not rent or trade your personal data to third parties for monetary compensation. We only share data with service providers as needed to process payments, ship orders, provide customer support, and operate our website.
7) International / Cross-Border Processing
Our service providers may store or process personal data outside your country or region. Where this occurs, we take reasonable steps to require appropriate safeguards (such as contractual protections) to help keep your personal data secure.
8) Hong Kong (HK) — PDPO Notice
If you are located in Hong Kong, we handle personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) and its Data Protection Principles.
Your rights in Hong Kong may include:
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Data Access Request: request a copy of personal data we hold about you
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Correction: request correction of inaccurate personal data
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Direct Marketing Opt-Out (free of charge): where personal data is used for direct marketing, you may opt out at any time, and we will stop using your personal data for direct marketing without charge.
We may store or process personal data outside Hong Kong through service providers. While Hong Kong’s cross-border transfer provision (PDPO Section 33) is not currently in force, we take reasonable steps (including contractual safeguards) to protect personal data transferred and processed by service providers.
9) Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal data, including:
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SSL encryption for transactions
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Secure, PCI-compliant payment processing
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Regular security reviews
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Limited employee access to personal data on a need-to-know basis
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Secure storage with trusted providers
No method of transmission or storage is 100% secure, but we work to maintain appropriate protections.
10) Children’s Privacy
This site is intended for adults 18 years and older. We do not knowingly collect personal data from minors. If you believe we have collected personal data from a minor, please contact us through the contact method provided on our site.
11) Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date. Continued use of our site after changes become effective constitutes acceptance of the updated policy.
Last updated: January 13, 2026