Each order goes through quality inspection, discreet packaging, and shipping confirmation to ensure safety and a premium experience. Our standard processing time is approximately 1–3 business days. Processing may be extended during public holidays.

During peak periods (such as promotional events and new product launches), processing times may be slightly longer. Thank you for your understanding and patience.

Due to the intimate nature of adult products, returns are not accepted once delivered, unless the item is confirmed defective upon arrival. If defective, please contact us within 7 days with photo/video evidence. A one-time replacement may be provided after verification.